Hi there, I’ll refer you to this article How to Post a Question in the Community that Gets Responses. We have the forum post template in place so that you have the opportunity to provide all the information that folks need without having to go back and forth–this speeds up the information gathering process for those who help and speeds up the resolution time for you.
So, my suggestion would be to use the template in the article I mentioned and fill it out in a subsequent post on this thread so that folks can help.