After Upgrading to 4.1.6 and 4.2.0 My License Won't Load

Description of your problem

After upgrading to 4.1.6 and then to 4.2.0, our license is no longer recognize. When I paste in the license key, I see it flash green for a second, then turns red.

Description of steps you’ve taken to attempt to solve the issue

Jumped up and down.
Turned around.
Pasted it 72 more times.
Nothing works.

Environmental information

Server is in a properly ventilated, 100% smoke free environment.

Operating system information

  • Debian

Package versions

  • Graylog 4.2.0
  • MongoDB 4.2.17
  • Elasticsearch OSS 7.10.2

Thanks for looking at this!


Hi there, it looks like you’ve already put a support request in for our team to assist. Rather than having both a community issue and a support case open, I’m going to close out your thread here and defer to the support case.