PagerDuty timed out

zoscail · June 23, 2021, 11:53am

Hi all,
I saw that in our actual used Graylog Version 4.0.8 that an integration / notification via PagerDuty is possible.
I just wanted to setup PagerDuty but always run in an time-out.
We of course have an routing key etc. and I guess the initial config on the Graylog gui is correct.
Does the PagerDuty needs an proxy configuration? We have an Proxy configured currently only on OS level, not in the Graylog server.conf.
When I try to add the Proxy in the Server.conf I have issues, because it looks like the configured non_proxy_hosts are not working for me. After Node restart, the node cannot contact Elasticsearch anymore.
Or is it something else? Is there some additional configuration neccesarry for PagerDuty notifications?

Thank you very much in advance
BR,
Steffen

dscryber · June 24, 2021, 3:38pm

Welcome, Steffen, to the community! We’re glad you;ve joined us.

We’ve moved your post to our Daily Challenges where you can expect to get more expert eyes reading, and perhaps responding to it.

Check out this information from GitHub and let us know if it’s helpful.

github.com/graylog-labs/graylog-plugin-pagerduty

graylog2.conf setting http_proxy_uri ignored

opened 03:59PM - 13 Jan 15 UTC

closed 03:55PM - 20 Jul 16 UTC

traviscosgrave

bug

It seems like the pagerduty alert plugin is not respecting the http_proxy_uri se…tting from graylog2.conf. When I try to send a DummyAlert using the web interface or the REST browser, the request hangs with no response. This is the same behaviour when I try to download a file from the public internet. (These servers require a proxy to make any http connections beyond our walls.) I can replicate this behaviour on the command line using `curl` to send an alert to pagerduty. Before executing `export http_proxy=http://my.proxy.com:8080/`, the request will hang forever. After setting the proxy, the request successfully creates an alert in pagerduty. Due to the nature of information logged to our servers it is important that we control how these machines access the internet. If application level proxying is available, it is much preferred to setting the proxy server globally. I'm not a Java developer, but it looks like the `http_proxy_uri` setting is accessible through the `graylog2.BaseConfiguration` class, and a quick check for existence would allow it to be used when the `URL` is made [here](https://github.com/Graylog2/graylog2-alarmcallback-pagerduty/blob/70ce870ea21c219bf62fad521699fa42576c2edf/src/main/java/org/graylog2/alarmcallbacks/pagerduty/PagerDutyClient.java#L62). A presumably relevant SO post can be found here: [How do I make HttpUrlConnection use a Proxy?](http://stackoverflow.com/questions/1432961/how-do-i-make-httpurlconnection-use-a-proxy)

zoscail · June 28, 2021, 5:48am

Hi David,
thank you very much for your answer. As far as I understood the PagerDuty got fixed and is now using the standard Graylog Proxy settings which is really good.
Maybe I have an issue with the NoProxy configuration?

http_non_proxy_hosts = localhost,127.0.0.1,localaddress,*.mydomain.org,10.*.*.*,10.27.*.*

If I add the Proxy in my server.conf the Graylog node does not connect the elasticsearch anymore. My Elasticsearch Servers are configured with the IP 10.*

Is there any mistake? Do I need to add https_non_proxy_hosts as well?

Thank you!
Regards,
Steffen

system · July 12, 2021, 5:49am

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.

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PagerDuty timed out

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