Hello && Welcome
For us to help you further we need some more information about your environment. For better understanding take a look here.
- What kind of input did you use for this stream?
- Could you show your configurations input? This will tell me what kind of fields your using.
- What is this stream for (Linux, Windows, etc…)?
- How did you create this alert?
- What steps did you take in this processes?
- Could you show how you configured the trigger? Unfortunately this does not have a lot of information needed to help troubleshooting your issue.
- Have you checked all your log files on this server that may pertain to this issue?
- If so, could you post you log files and when you do please use the Markup, Thanks.
- How did you configure you notification template?
- Did you check you log files for this issue?
- Do you see errors/warning on the Web UI?
- If so, what does it show?