The Graylog log file is usually found at /var/log/graylog-server/server.log this should contain some clues as to why your Palo Alto TCP input is stopping.
Regarding the parsing failures, you could take a peek in System → Streams → “Processing and Index Failures” Stream, any message that fails to parse should land here. From there you can figure out which input it was sent to, and why it wasn’t parsed by that input.