Graylog 4.0.0 Ubuntu HTTPS blank page

Graylog Central (peer support)
1

Hello,
I have lost connection to view the graylog webpage by suddenly. Seems there no action previously which may causing the issue. Please check below capture from the browser,

image
image1834Ă—828 60.1 KB

Have tried to use different browser, also different computer, but the issue still exist.

The error log showed as below,
ERROR [MongoAuditLogPeriodical] Not running cleanup for auditlog entries in MongoDB because there is no valid license.
ERROR [MongoAuditLogPeriodical] Not running cleanup for auditlog entries in MongoDB because there is no valid license.
ERROR [MongoAuditLogPeriodical] Not running cleanup for auditlog entries in MongoDB because there is no valid license.
ERROR [MongoAuditLogPeriodical] Not running cleanup for auditlog entries in MongoDB because there is no valid license.
ERROR [MongoAuditLogPeriodical] Not running cleanup for auditlog entries in MongoDB because there is no valid license.
ERROR [MongoAuditLogPeriodical] Not running cleanup for auditlog entries in MongoDB because there is no valid license.
ERROR [MongoAuditLogPeriodical] Not running cleanup for auditlog entries in MongoDB because there is no valid license.
ERROR [MongoAuditLogPeriodical] Not running cleanup for auditlog entries in MongoDB because there is no valid license.

OS version
Ubuntu 18.04
Graylog package version
elasticsearch 6.8.23
graylog-enterprise 4.2.7-1 all Graylog Enterprise Server
graylog-server 4.0.0-8 all Graylog server
mongodb-org 4.0.28
mongodb-org-mongos 4.0.28
mongodb-org-server 4.0.28
ii mongodb-org-shell 4.0.28
ii mongodb-org-tools 4.0.28

Please advise how to bring back the graylog webpage again. Thank you.

2

Hello @ Welcome @subhan

Assuming you can not login Graylog Web UI at all?

I can only suggest, if this was spontaneous would be your Certification.

For troubleshooting have you tried journalctl command, this may help troubleshoot this issue.

3

@gsmith, yes, i just found the blank page as captured. no login page. the certificate seems valid until september 2022.

4

Ok…

No port on your URL
Example:

https://graylog.telin.hk:9000
5

@gsmith normally for https i can access it without port 9000, it already forwarded from http

6

Ok

Last guess,
Given what you’re seeing, it sounds like you’re missing http_enable_cors = true. Try adding that to your Graylog config and restart.
OR
http_publish_uri = http://MypublicIP:9000/

EDIT:
I found this post, plus there are more here in the forum on the same subject as your issue.

7

@gsmith
Thank you, now i can login to the graylog. But seems other error come. I cannot see any log as captured below. Please advise

image
image1535Ă—484 25.5 KB

8

You have permission issues, I would check with the administrator for this device , perhaps add you to the the admin group or “Share” the streams needed.

9

@gsmith
Thank you for your assistance

1 Like
10

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