Failed to report license status

[ggpanta]

Hi,
I have an issue with graylog failing to report its license status.

2018-06-28T16:11:44.607+03:00 WARN [LicenseChecker] License violation - Failed to report license status to Graylog, Inc. - consecutive failures: 90, limit: 72

The server has no issues communicating with the api.graylog.org:
http GET https://api.graylog.com/releases/active
HTTP/1.1 200 OK
Connection: keep-alive
Content-Length: 213
Content-Type: application/json
Date: Thu, 28 Jun 2018 13:16:37 GMT
Server: Cowboy
Vary: Accept-Encoding
Via: 1.1 vegur

{
“announcement_link”: “–latest release information here–”,
“codename”: “Wildwuchs”,
“published”: true,
“released_at”: “2018-05-29T00:00:00.000Z”,
“suffix”: “”,
“version”: {
“major”: 2,
“minor”: 4,
“patch”: 5
}
}

Any ideas on what is the issue?

Note: had to remove the announcement_link URL so I could post this cause of the limitation (2 URL per post)

[jan (Jan Doberstein)]

I think you checked our Documentation where we described how this check is performend.

http://docs.graylog.org/en/2.4/pages/enterprise/setup.html#license-verification

Did your server have direct access to the network or is some proxy needed to access internet or similar security that is bound to a user but not to a server account?

[ggpanta]

No it has direct access, the api request in my message was done from that same server.
I even turned off filters for TCP OUT on any port just in case.

And this was working fine for 2-3 days (since the initial install) without any changes in the server.

[ggpanta]

Just wanted to add that we haven’t done anything, the issue “resolved” itself 1 or 2 days latter when I checked the server again.