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1. Describe your incident:
When attempting to edit an existing dashboard in Graylog 4.3.9 I receive the Something went wrong page with can’t convert undefined to object in the error field
2. Describe your environment:
OS Information: Ubuntu 18.04 running as VMware VM with 6 CPU and 32GB memory 500GB storage.
Package Version:
Graylog version 4.3.9 - Elasticsearch 7.10.2 mongodb 4.0.28
Service logs, configurations, and environment variables:
3. What steps have you already taken to try and solve the problem?
Tried deleting and rebuilding the item. Tried adding a new Item.
4. How can the community help?
Has anyone run into this problem and do you have any tips on where to look for a fix?
It was working and I was making edits Then it started throwing the errors. The page I was modifying would no longer let me make modifications without throwing the error. I tried closing/opening the browser, removing and adding new pages to the dashboard which also failed.
The Graylog log file showed license errors. I didn’t look a the elasticsearch log as it seemed like a graylog problem.
Server restart fixed the problem. I have multiple GL servers running at different clients without issue. This is the first I have seen this prioblem.
What I do when something like this happens. I start looking in other log to see if there were any problem with other services and/or applications. For example I just had Graylog Server become unresponsive then i found out it was kernel error.
When dealing with Dashboard and Widgets and get a error “can’t convert undefined to object” I would have looked into Elasticsearch logs, since it Index’s log and creates fields, also would look into MongoDb since it store metadata. just an idea.
