Web gui export to csv option not working

hello everyone ,
I am new to graylog ,
we have two instance of graylog running one for prod and other on for nonprod service
the version of graylog is 2.4.6 for both instance
but in one instance ie(non prod ) when ever i click on export to csv in browser the file begins to download but in prod instance in Mozilla browser the tab showing party gorilla page that is (not found)
and in chrome browser i see new tab and it show blocked

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