1. Describe your incident:
Service starts successfully and is available, but login fails. “Invalid credentials, please verify and retry.”
2. Describe your environment:
- OS Information:
AWS EC2 /etc/os-release:
NAME="Amazon Linux"
VERSION="2023"
ID="amzn"
ID_LIKE="fedora"
VERSION_ID="2023"
PLATFORM_ID="platform:al2023"
PRETTY_NAME="Amazon Linux 2023.5.20240916"
ANSI_COLOR="0;33"
CPE_NAME="cpe:2.3:o:amazon:amazon_linux:2023"
HOME_URL="https://aws.amazon.com/linux/amazon-linux-2023/"
DOCUMENTATION_URL="https://docs.aws.amazon.com/linux/"
SUPPORT_URL="https://aws.amazon.com/premiumsupport/"
BUG_REPORT_URL="https://github.com/amazonlinux/amazon-linux-2023"
VENDOR_NAME="AWS"
VENDOR_URL="https://aws.amazon.com/"
- Package Version:
elasticsearch-oss.noarch 6.8.23-1 @elasticsearch-6.x
graylog-3.2-repository.noarch 1-1 @System
graylog-enterprise-integrations-plugins.noarch 3.2.6-1 @graylog
graylog-enterprise-plugins.noarch 3.2.6-1 @graylog
graylog-integrations-plugins.noarch 3.2.6-1 @graylog
graylog-server.noarch 3.2.6-1 @graylog
mongodb-database-tools.x86_64 100.10.0-1 @mongodb-org-4.0
mongodb-mongosh.x86_64 2.3.1-1.el8 @mongodb-org-4.0
mongodb-org.x86_64 8.0.0-1.el9 @mongodb-org-4.0
mongodb-org-database.x86_64 8.0.0-1.el9 @mongodb-org-4.0
mongodb-org-database-tools-extra.x86_64 8.0.0-1.el9 @mongodb-org-4.0
mongodb-org-mongos.x86_64 8.0.0-1.el9 @mongodb-org-4.0
mongodb-org-server.x86_64 8.0.0-1.el9 @mongodb-org-4.0
mongodb-org-tools.x86_64 8.0.0-1.el9 @mongodb-org-4.0
- Service logs, configurations, and environment variables:
pwgen -N 1 -s 96 && echo -n '<pw>' | sha256sum | cut -d" " -f1
Inserted to password_secret
, root_password_sha2
in /etc/graylog/server/server.conf
.
3. What steps have you already taken to try and solve the problem?
Tried multiple passwords. Tried restarting the service and the machine.