Reports not saving selected widgets or not able to choose different widgets

[JasonHill]

1. Describe your incident:
   Using Graylog enterprise to generate reports, I create a report and can see all the widgets listed.
   No matter which widgets I select for the report, it unselects the ones i’ve chosen and it selects the same first two each time I click the green Update Report button

Looking at the screenshot below, I have everything unselected, I then select the 3 Mail-Server and click update report, then when I go back into the report its as per the photo and its chosen what it wants.

Please advise as this testing stops us testing to then purchase to use the product in a production environment.

2. Describe your environment:
   Ubuntu 20.04.3 LTS

• Package Version:
  Graylog 4.2.1+5442e44 on (Ubuntu 11.0.11 on Linux 5.4.0-90-generic)

[JasonHill]

I have since found how to rename each widget in the dashboard so they are all named correctly in the report setup page, but still with same error.

Can’t select all of just one section (ie mail server) it will unselect some and auto select some of the first dashboard

[gsmith]

Hello && Welcome

@JasonHill

but still with same error.

We would need more information on this error your seeing.

@JasonHill

Can’t select all of just one section (ie mail server) it will unselect some and auto select some of the first dashboard

When you refer to “it will unselect some” are you talking about Graylog is doing this?

The best way to help us, help you is to show the logs from the same time as your creating this report. Maybe there is something in there that may help. Any direction is better then no direction. All my widgets are named differently/simpler. Not sure if that would be the issue. For a better understanding have a look at this post.

How to Post a Question in the Community that Gets Responses

This platform is made with love for community discussions on the open source tool Graylog, it components and usage. Here’s a Graylog support-inspired template (thank you, @aaronsachs ) that’ll get responses: Description of your problem <!-- Use this section to describe the problem that you're encountering. Please include any screenshots or recordings of the problem you're running into.--> Description of steps you’ve taken to attempt to solve the issue <!-- Use this section to provide detail…

[JasonHill]

The following screenshots is what happens.

Screenshot shows nothing selected, before I make selection.

Selecting all under Mail Server failed logins & clicking green update report button.

When I go back in to check the report, Graylog has made the following changes its self.

[gsmith]

Hello,

Is this something similar to what your experiencing?

Graylog 3.2 Enterprise - Reports not displayed properly

Hello, Recently we have upgraded our graylog installation from 3.1.4 to 3.2 and we have noticed that the PDF reports sent from the enterprise plugin now are cut in the middle. Instead of showing the full report on several pages we have only half the information we need. Also i have noticed that on the configuration there is now a scrollbar which was not there in the previous version. Is there something that we can revert from the settings in order to have a full report without cutting critical…

Did you see anything that may pertain to this issue in your log files? Preferably Graylog or Elasticsearch?

Unfortunately, I cant reproduce this in my lab. Have you tried posting here.

Build software better, together

[JasonHill]

Hello,
I don’t think so and I’ve only recently started using Graylog so am unable to roll back to an older version like they explain.

My problem with Graylog is what I explained on the Nov 29th with my three photos, Graylog is not saving the report sources I’ve selected.

[gsmith]

Hello

@JasonHill

I don’t think so and I’ve only recently started using Graylog so am unable to roll back to an older version like they explain.

I understand

So did you check out your log files as suggested above? It might have some information that could help resolve your issue.

@gsmith

Did you see anything that may pertain to this issue in your log files? Preferably Graylog or Elasticsearch?

If your unsure where the logs files are located here is documentation for that below.

https://docs.graylog.org/v1/docs/file-locations

The pictures are great to show but without more information I’m not sure. It could be the way you install Graylog , configuration, permissions, etc… Sorry for not being clear, I didn’t want you to roll back to a different version I want you to see if it pertained to your issue. Like I said I cant reproduce this.

@JasonHill

My problem with Graylog is what I explained on the Nov 29th with my three photos, Graylog is not saving the report sources I’ve selected.

Yes I see, hence why I suggested it being a bug and gave you this link.

Graylog --Bug report / change request

Anything else you can show use, to help you would be great.

Hope that helps

[JasonHill]

I have looked but can’t see any errors in the logs, will look again when in the office.

[JasonHill]

Have updated to Graylog 4.2.4+b643d2b (Ubuntu 11.0.13 on Linux 5.4.0-91-generic) and still the same issue.

[gsmith]

Well that is one less thing to troubleshoot. Unfortunately I’m not next to you to help troubleshoot your issue so any more information you can show use would be helpful.

[JasonHill]

I have now found the issue which is fully repeatable and I have a work around, I will also submit it as a bug/fault so it will help others as others have not had a solution to the same question.

Once typed up fully I shall also post and add here for others to read.

[gsmith]

Nice, and Thank you

[JasonHill]

In short you have to make a new dashboard each time.

You CAN’T open a dashboard that you like to use as a template then choose save as to make another dashboard, if you do the sources in reports can become linked and you’ll get odd errors/faults.

Its a shame as a had created a dashboard template that I was going to use to create many more dashboards.

There is no fix apart from deleting the dashboards your having issues with and creating new ones from scratch.