Inputs never coming to running state

[naveen1]

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1. Describe your incident:
Hello Graylog Community,

I am configuring new graylog server, now the configuration is complete and dashboard also up. I tried to create new syslog UDP inputs but its in setup state and never coming to running state.

2. Describe your environment:

• OS Information: Ubuntu 24.04

• Package Version: graylog 6.3.1

• Service logs, configurations, and environment variables:
  I can see the logs when i manually try to get logs in CLI (sudo nc -u -l -p 1580) but in CLI Dashboard its never running and not receiving any logs through this port

3. What steps have you already taken to try and solve the problem?

1. verified this port is free and never used for other service
   $ sudo ss -ulnpt | grep -E ‘1514|5151|1580’

4. How can the community help?

Please help to check to check why inputs in graylog is never coming to running state and help me to receive logs from this port to dashboard

Thanks,
Naveen

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[Wine_Merchant]

Hello @naveen1,

Two things to try, when you go to start the input observe the Graylog log file found under /var/log/graylog-server/server.log with sudo tail -300f /var/log/graylog-server/server.log. There should be a log generated with the reason for failure.

As below, check the “Input Diagnostics” page under “More Actions” for a failed input.

[Joel_Duffield]

Its really basic but…did you actually click the setup input button and run through the wizard after you created the input, inputs dont start automatically in newer versions until you go through that second step wizard.