you should describe your problem briefly. What is working and what not. What you have done and what you expect from your actions.
With the very short description you have given, it is very hard to tell where you might find problems in your configuration. Keep in mind that the other person knows only what you write about your environment. Could you find a configuration issue in some strangers IT environment with just a few words described what the problem is?
Experience will give some ideas what might be wrong - but playing ping pong by only provinding very little information is not having respect of the spare time that someone invest to help you.