Graylog-Server no longer works

Graylog Central (peer support)
1

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1. Describe your incident:

Yesterday, during the day, Graylog suddenly stopped working and I don’t know why. There were no changes.

2. Describe your environment:

  • OS Information: Ubuntu 22.04.5 LTS

  • Package Version:
    graylog-6.3-repository/stable,now 1-1 all [installiert]
    graylog-server/stable,now 6.3.8-1 amd64 [installiert]
    mongodb-database-tools/jammy/mongodb-org/7.0,now 100.14.0 amd64 [Installiert,automatisch]
    mongodb-mongosh/jammy/mongodb-org/7.0,now 2.5.10 amd64 [Installiert,automatisch]
    mongodb-org-database-tools-extra/jammy/mongodb-org/7.0,now 7.0.28 amd64 [Installiert,automatisch]
    mongodb-org-database/jammy/mongodb-org/7.0,now 7.0.28 amd64 [Installiert,automatisch]
    mongodb-org-mongos/jammy/mongodb-org/7.0,now 7.0.28 amd64 [Installiert,automatisch]
    mongodb-org-server/jammy/mongodb-org/7.0,now 7.0.28 amd64 [Installiert,automatisch]
    mongodb-org-shell/jammy/mongodb-org/7.0,now 7.0.28 amd64 [Installiert,automatisch]
    mongodb-org-tools/jammy/mongodb-org/7.0,now 7.0.28 amd64 [Installiert,automatisch]
    mongodb-org/jammy/mongodb-org/7.0,now 7.0.28 amd64 [installiert]
    opensearch/stable,now 2.15.0 amd64 [Installiert,aktualisierbar auf: 2.19.4]

  • Service logs, configurations, and environment variables:
    systemctl status graylog-server.service
    ● graylog-server.service - Graylog server
    Loaded: loaded (/lib/systemd/system/graylog-server.service; enabled; vendor preset: enabled)
    Active: active (running) since Tue 2026-01-13 10:23:17 CET; 6min ago
    Docs: http://docs.graylog.org/
    Main PID: 932 (graylog-server)
    Tasks: 89 (limit: 37577)
    Memory: 677.3M
    CPU: 40.993s
    CGroup: /system.slice/graylog-server.service
    ├─932 /bin/sh /usr/share/graylog-server/bin/graylog-server
    └─992 /usr/share/graylog-server/jvm/bin/java -Xms1g -Xmx1g -server -XX:+UseG1GC -XX:-OmitStackTraceInFastThrow -Djdk.tls.acknowledgeCloseNotify=true -Dlog4j2.formatMsgNoLookups=true -jar -Dlo>

    Jan 13 10:23:48 log103 graylog-server[992]: ========================
    Jan 13 10:23:48 log103 graylog-server[992]: at com.google.inject.internal.Errors.throwCreationExceptionIfErrorsExist(Errors.java:589)
    Jan 13 10:23:48 log103 graylog-server[992]: at com.google.inject.internal.InternalInjectorCreator.injectDynamically(InternalInjectorCreator.java:190)
    Jan 13 10:23:48 log103 graylog-server[992]: at com.google.inject.internal.InternalInjectorCreator.build(InternalInjectorCreator.java:113)
    Jan 13 10:23:48 log103 graylog-server[992]: at com.google.inject.Guice.createInjector(Guice.java:87)
    Jan 13 10:23:48 log103 graylog-server[992]: at org.graylog2.shared.bindings.GuiceInjectorHolder.createInjector(GuiceInjectorHolder.java:34)
    Jan 13 10:23:48 log103 graylog-server[992]: at org.graylog2.bootstrap.CmdLineTool.setupInjector(CmdLineTool.java:593)
    Jan 13 10:23:48 log103 graylog-server[992]: at org.graylog2.bootstrap.CmdLineTool.doRun(CmdLineTool.java:364)
    Jan 13 10:23:48 log103 graylog-server[992]: at org.graylog2.bootstrap.CmdLineTool.run(CmdLineTool.java:287)
    Jan 13 10:23:48 log103 graylog-server[992]: at org.graylog2.bootstrap.Main.main(Main.java:57)

3. What steps have you already taken to try and solve the problem?

Reboot

4. How can the community help?

What could suddenly be the problem?

Best regards

2

systemctl stop graylog-server
rm -rf /var/lib/graylog-server/journal
mkdir /var/lib/graylog-server/journal
chown graylog:graylog /var/lib/graylog-server/journal
systemctl restart graylog-server

After that, the Graylog server will be working again.