Community Code of Conduct


Welcome to The Graylog Community. We’re glad you’re here!

The Graylog Community is an online community dedicated to increasing your knowledge about our products. We strive to help you build your expertise to its fullest extent while gaining connective capital by connecting to the right sources, both people and links, for information.

Our mission is simple: The Graylog Community promotes awareness and fosters interest in Graylog’s products and log management solutions. For all members across departments and industries, we provide opportunities to learn, innovate, and share newfound knowledge that inspires personal growth, community collaboration, and product enhancement through scalable technology and business solutions.

We achieve our mission by following the guidelines outlined in this Code of Conduct:

Be nice to each other. We’re all in this Community together. Treat others as you want others to treat you. Present yourself in the best light. Be respectful. Use engaging and helpful language and tone. We’ve got you covered on your questions, so pay it forward by helping other members.

Be professional. Formal attire isn’t required, but you do need to remember that, like your physical work environment, you’re dealing with others who are here to get a job done and done right. Act like you’re in your office online.

Search before posting. Before you post, search in The Graylog Community’s extensive knowledge base, articles, documentation, videos, and forums. If you still need answers, engage in a helpful, intellectual, and thoughtful discussion by posting your question or response with this information:

  1. Identify the issue;
  2. Include the results you get; and
  3. Tell us what you believe should be the expected or optimal results.

Ask questions, give advice, and solve problems. Model all your discussion on these three directives:

  1. If you have a question, ask The Graylog Community;
  2. Share a tip or best practice;
  3. Strive to solve problems: yours and other members.

Help Other Graylog Community Members to Build Their Knowledge. As a member, we expect you to help yourself and others build a Graylog Community of knowledge within the Community. We believe that building connective capital, making connections to experts and expertise found in and around the Community, helps you better understand our products and share what you know. Always offer help or solutions that benefit the greater good of the Community. Do not attempt to promote or sell any outside products in The Graylog Community.

Build your online reputation. Participate often in the Community. Post helpful responses to other community members by sharing a tip, your best practices, or experiences. Gain community cred; let members know that you’re an expert and willing to help.

Be aware of your role in The Graylog Community

Your place in The Graylog Community is always a “privilege” and never a “right.” Our moderators reserve the right to suspend access to The Graylog Community at any time for reasons that include, but are not necessarily limited to, failure to abide by this code of conduct. We reserve the right to evaluate each incident on a case-by-case basis. The action we take may be more lenient or more severe based on the moderator’s judgment.

This Code of Conduct is here to help you understand what it means to be in The Graylog Community. Don’t forget that your place in The Graylog Community is subject to these guidelines, our General Terms, and Privacy Policy.

If you have any questions or concerns about this code of conduct, please contact us. Welcome to The Graylog Community. We’re glad you’re here!