Reports failing to send

Struggling to get reports sent, any ideas?
Automated daily reports are failing to send:

2020-06-30T09:24:24.766-06:00 INFO  [SystemJobManager] Submitted SystemJob <c7a025e0-bae5-11ea-abb0-506b8d262870> []
2020-06-30T09:24:24.772-06:00 INFO  [BrowserDriverService] Starting report render engine: http://localhost:9515
2020-06-30T09:24:24.778-06:00 ERROR [ReportService] Failed to shutdown report render engine, process unavailable.
2020-06-30T09:24:24.785-06:00 ERROR [EmailReportSender] Failed to send report:
2020-06-30T09:24:24.785-06:00 ERROR [ReportRenderJob] Failed to send report:
javax.mail.SendFailedException: Couldn't deliver email!
        at ~[graylog-plugin-enterprise-3.3.2.jar:?]
        at ~[graylog-plugin-enterprise-3.3.2.jar:?]
        at [graylog-plugin-enterprise-3.3.2.jar:?]
        at [graylog-plugin-enterprise-3.3.2.jar:?]
        at [graylog-plugin-enterprise-3.3.2.jar:?]
        at$ [graylog.jar:?]
        at com.codahale.metrics.InstrumentedScheduledExecutorService$ [graylog.jar:?]
        at java.util.concurrent.Executors$ [?:1.8.0_252]
        at [?:1.8.0_252]
        at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201( [?:1.8.0_252]
        at java.util.concurrent.ScheduledThreadPoolExecutor$ [?:1.8.0_252]
        at java.util.concurrent.ThreadPoolExecutor.runWorker( [?:1.8.0_252]
        at java.util.concurrent.ThreadPoolExecutor$ [?:1.8.0_252]
        at [?:1.8.0_252]
Caused by: Couldn't access PDF file!
        at ~[graylog-plugin-enterprise-3.3.2.jar:?]
        at ~[graylog-plugin-enterprise-3.3.2.jar:?]
        at ~[graylog-plugin-enterprise-3.3.2.jar:?]
        ... 13 more
2020-06-30T09:24:24.817-06:00 INFO  [SystemJobManager] SystemJob <c7a025e0-bae5-11ea-abb0-506b8d262870> [

My permissions for the bin folder

[root@bin]# ls -lF
total 187212
-rw-r--r-- 1 root root       174 Jun 30 08:46 cat
-rwxr-xr-x 1 root root   8565408 Jun 24 07:55 chromedriver*
-rwxr-xr-x 1 root root       132 Jun 24 07:55*
-rw-r--r-- 1 root root  68489752 Jun 19 14:51 google-chrome-stable_current_x86_64.rpm
-rwxr-xr-x 1 root root       999 Jun 24 07:55 graylog-server*
-rwxr-xr-x 1 root root 114627328 Jun 24 07:55 headless_shell*
drwx------ 2 root root         6 Jun 30 08:38 locales/
Starting ChromeDriver 72.0.3583.1 (9ae827a6f6bbc9186d4e79681de885ce77d5bfe9) on port 9515
Only local connections are allowed.
[1593531241.252][SEVERE]: CreatePlatformSocket() returned an error, errno=0: Address family not supported by protocol (97)

[0630/] locale_file_path.empty() for locale
[0630/] Running as root without --no-sandbox is not supported. See

Hello @giveen. This thread may help:

Thanks, @ttsandrew , I’ve seen that, the issue now is actually finding a place that has that specific version and actually installing it.

@ttsandrew I was able to resolve this by reading [Graylog3] Report generation error

and then adding
report_disable_sandbox = true
to my server.conf


@giveen, nicely done! I’m glad you’ve got it working. Thank you so much for letting the community know what fixed it for you.

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