No message content in an alert email

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1. Describe your incident:

i configurated an alert email, and the alert email test is successful…but no related log event in email, how to use fields of default template? why didn’t it include any event log message

i received alert email as below:

Event Definition
Title GrayLog_WLC5520_Event
Type aggregation-v1

Timestamp 2023-09-26T14:18:23.189+08:00
Message GrayLog_WLC5520_Event
Source graylog
Priority 2
Alert true
Timestamp Processing 2023-09-26T14:18:23.189+08:00
Timerange Start
Timerange End
Source Streams 000000000000000000000001
Fields  msg:

2. Describe your environment:

  • OS Information:
    centos stream 9, graylog5, opensearch, mongodb

  • Package Version:

  • Service logs, configurations, and environment variables:

3. What steps have you already taken to try and solve the problem?

4. How can the community help?

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why does alert messages not show log details.

How have you configured the notification?
Check out the docs here: Notifications


i don’t understand the description as above., the attached screenshot is my log message. can you give me a bit reminder how to write the custom fields

Hi, teams, i found solution, thank you.

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