Have you tried contacting dschutterop directly from where you downloaded your extractors?
When you post the log message, you can use the forum tools so it is readable by the people that are trying to help - here is the tool highlighted in yellow:
I have no view into your environment, I can only go by the details that you post. It might help to read through this post about how to ask questions on the forum - it will help you to understand the details needed.