Error getting data

docgyan · May 17, 2021, 3:42pm

Hello,

I am new to Graylog and below is the error i am getting while trying to open system messages

Below are the details

server logs:

2021-05-17T15:44:15.865Z WARN [ProxiedResource] Unable to call http://10.x.x.x:9000/api/system/jobs on node <66553xxx-f387-41d5-adf9-98637ecexxxx>: connect timed out
2021-05-17T15:44:18.202Z WARN [ProxiedResource] Unable to call http://10.x.x.x:9000/api/system on node <66553xxx-f387-41d5-adf9-98637ecexxxx>: connect timed out
2021-05-17T15:44:20.482Z WARN [ProxiedResource] Unable to call http://10.x.x.x:9000/api/system/metrics/multiple on node <66553xxx-f387-41d5-adf9-98637ecexxxx>: connect timed out

Please help me fixing this issue.

gsmith · May 18, 2021, 2:26am

Hello and Welcome,

This could be a couple different issues like firewall is blocking connection, Selinux interfering with graylog, wrong configuration in Graylog server config file.

To help troubleshoot your issue we may need some more details about your environment.
If you’re unsure what you need then this may enlighten you.

https://community.graylog.org/t/community-guidelines/6649#before-ask

Hope that helps

shoothub · May 18, 2021, 9:00am

Hi @docgyan, please send your graylog version.

docgyan · May 18, 2021, 9:21am

Hello @shoothub its 4.0.7

shoothub · May 18, 2021, 9:23am

And what about other pages, is ti works fine? Which exact page is not working for you.

docgyan · May 18, 2021, 9:34am

When i click on system->nodes i see one node and if i click the same it throws the error as below

I am able to stream the logs\messages which are executed by logging into the server as mentioned below.

docgyan · May 18, 2021, 9:48am

@shoothub below is the command i am executing by getting into the server
command: echo -n “Hello Graylog, let’s be friends.” | nc -w 1 -u 127.0.0.1 9099

shoothub · May 18, 2021, 10:05am

Check you graylog log file for errors:
sudo tail -f /var/log/graylog-server/server.log

docgyan · May 18, 2021, 10:11am

@shoothub I have mentioned the server logs in my question and i am writing it again, please find the below server logs

Server Logs:

2021-05-18T10:06:29.594Z ERROR [AuditLogger] Unable to write audit log entry because there is no valid license.
2021-05-18T10:06:30.601Z WARN [ProxiedResource] Unable to call http://10.x.x.x:9000/api/system/metrics/multiple on node : connect timed out
2021-05-18T10:06:30.607Z ERROR [AuditLogger] Unable to write audit log entry because there is no valid license.
2021-05-18T10:06:31.604Z ERROR [AuditLogger] Unable to write audit log entry because there is no valid license.
2021-05-18T10:06:32.606Z ERROR [AuditLogger] Unable to write audit log entry because there is no valid license.
2021-05-18T10:06:33.606Z ERROR [AuditLogger] Unable to write audit log entry because there is no valid license.
2021-05-18T10:06:34.507Z WARN [ProxiedResource] Unable to call http://10.x.x.x:9000/api/system on node : connect timed out
2021-05-18T10:06:34.598Z ERROR [AuditLogger] Unable to write audit log entry because there is no valid license.
2021-05-18T10:06:35.600Z ERROR [AuditLogger] Unable to write audit log entry because there is no valid license.

shoothub · May 18, 2021, 10:15am

Sorry i didn’t notice your logs on my first sight.

Check your server.conf paramaters like:
http_bind_address
http_publish_uri
http_external_uri
http_enable_cors

docgyan · May 18, 2021, 10:55am

@shoothub I changed the binding the address and publish uri as I was confused with the NAT IP.
Below is the current error and am not able to stream the logs,

Serverlogs:

2021-05-18T10:45:32.254Z ERROR [ServerRuntime$Responder] An I/O error has occurred while writing a response message entity to the container output stream.
org.glassfish.jersey.server.internal.process.MappableException: java.io.IOException: Connection closed
at org.glassfish.jersey.server.internal.MappableExceptionWrapperInterceptor.aroundWriteTo(MappableExceptionWrapperInterceptor.java:67) ~[graylog.jar:?]
at org.glassfish.jersey.message.internal.WriterInterceptorExecutor.proceed(WriterInterceptorExecutor.java:139) ~[graylog.jar:?]
at org.glassfish.jersey.message.internal.MessageBodyFactory.writeTo(MessageBodyFactory.java:1116) ~[graylog.jar:?]
at org.glassfish.jersey.server.ServerRuntime$Responder.writeResponse(ServerRuntime.java:638) [graylog.jar:?]
at org.glassfish.jersey.server.ServerRuntime$Responder.processResponse(ServerRuntime.java:371) [graylog.jar:?]
at org.glassfish.jersey.server.ServerRuntime$Responder.process(ServerRuntime.java:361) [graylog.jar:?]
at org.glassfish.jersey.server.ServerRuntime$1.run(ServerRuntime.java:256) [graylog.jar:?]
at org.glassfish.jersey.internal.Errors$1.call(Errors.java:248) [graylog.jar:?]
at org.glassfish.jersey.internal.Errors$1.call(Errors.java:244) [graylog.jar:?]
at org.glassfish.jersey.internal.Errors.process(Errors.java:292) [graylog.jar:?]
at org.glassfish.jersey.internal.Errors.process(Errors.java:274) [graylog.jar:?]
at org.glassfish.jersey.internal.Errors.process(Errors.java:244) [graylog.jar:?]
at org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:265) [graylog.jar:?]
at org.glassfish.jersey.server.ServerRuntime.process(ServerRuntime.java:232) [graylog.jar:?]
at org.glassfish.jersey.server.ApplicationHandler.handle(ApplicationHandler.java:680) [graylog.jar:?]
at org.glassfish.jersey.grizzly2.httpserver.GrizzlyHttpContainer.service(GrizzlyHttpContainer.java:356) [graylog.jar:?]
at org.glassfish.grizzly.http.server.HttpHandler$1.run(HttpHandler.java:200) [graylog.jar:?]
at com.codahale.metrics.InstrumentedExecutorService$InstrumentedRunnable.run(InstrumentedExecutorService.java:180) [graylog.jar:?]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) [?:1.8.0_292]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) [?:1.8.0_292]
at java.lang.Thread.run(Thread.java:748) [?:1.8.0_292]
Caused by: java.io.IOException: Connection closed
at org.glassfish.grizzly.asyncqueue.TaskQueue.onClose(TaskQueue.java:307) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.AbstractNIOAsyncQueueWriter.onClose(AbstractNIOAsyncQueueWriter.java:477) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.transport.TCPNIOTransport.closeConnection(TCPNIOTransport.java:379) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.NIOConnection.doClose(NIOConnection.java:643) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.NIOConnection$6.run(NIOConnection.java:609) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.DefaultSelectorHandler.execute(DefaultSelectorHandler.java:213) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.NIOConnection.terminate0(NIOConnection.java:603) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.transport.TCPNIOConnection.terminate0(TCPNIOConnection.java:267) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.transport.TCPNIOAsyncQueueWriter.write0(TCPNIOAsyncQueueWriter.java:112) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.transport.TCPNIOAsyncQueueWriter.write0(TCPNIOAsyncQueueWriter.java:82) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.AbstractNIOAsyncQueueWriter.processAsync(AbstractNIOAsyncQueueWriter.java:320) ~[graylog.jar:?]
at org.glassfish.grizzly.filterchain.DefaultFilterChain.process(DefaultFilterChain.java:84) ~[graylog.jar:?]
at org.glassfish.grizzly.ProcessorExecutor.execute(ProcessorExecutor.java:53) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.transport.TCPNIOTransport.fireIOEvent(TCPNIOTransport.java:515) ~[graylog.jar:?]
at org.glassfish.grizzly.strategies.AbstractIOStrategy.fireIOEvent(AbstractIOStrategy.java:89) ~[graylog.jar:?]
at org.glassfish.grizzly.strategies.SameThreadIOStrategy.executeIoEvent(SameThreadIOStrategy.java:79) ~[graylog.jar:?]
at org.glassfish.grizzly.strategies.AbstractIOStrategy.executeIoEvent(AbstractIOStrategy.java:66) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.SelectorRunner.iterateKeyEvents(SelectorRunner.java:391) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.SelectorRunner.iterateKeys(SelectorRunner.java:360) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.SelectorRunner.doSelect(SelectorRunner.java:324) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.SelectorRunner.run(SelectorRunner.java:255) ~[graylog.jar:?]
at org.glassfish.grizzly.threadpool.AbstractThreadPool$Worker.doWork(AbstractThreadPool.java:569) ~[graylog.jar:?]
at org.glassfish.grizzly.threadpool.AbstractThreadPool$Worker.run(AbstractThreadPool.java:549) ~[graylog.jar:?]
… 1 more
Caused by: java.io.IOException: Broken pipe
at sun.nio.ch.FileDispatcherImpl.write0(Native Method) ~[?:1.8.0_292]
at sun.nio.ch.SocketDispatcher.write(SocketDispatcher.java:47) ~[?:1.8.0_292]
at sun.nio.ch.IOUtil.writeFromNativeBuffer(IOUtil.java:93) ~[?:1.8.0_292]
at sun.nio.ch.IOUtil.write(IOUtil.java:51) ~[?:1.8.0_292]
at sun.nio.ch.SocketChannelImpl.write(SocketChannelImpl.java:470) ~[?:1.8.0_292]
at org.glassfish.grizzly.nio.transport.TCPNIOUtils.flushByteBuffer(TCPNIOUtils.java:125) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.transport.TCPNIOUtils.writeCompositeBuffer(TCPNIOUtils.java:64) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.transport.TCPNIOAsyncQueueWriter.write0(TCPNIOAsyncQueueWriter.java:105) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.transport.TCPNIOAsyncQueueWriter.write0(TCPNIOAsyncQueueWriter.java:82) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.AbstractNIOAsyncQueueWriter.processAsync(AbstractNIOAsyncQueueWriter.java:320) ~[graylog.jar:?]
at org.glassfish.grizzly.filterchain.DefaultFilterChain.process(DefaultFilterChain.java:84) ~[graylog.jar:?]
at org.glassfish.grizzly.ProcessorExecutor.execute(ProcessorExecutor.java:53) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.transport.TCPNIOTransport.fireIOEvent(TCPNIOTransport.java:515) ~[graylog.jar:?]
at org.glassfish.grizzly.strategies.AbstractIOStrategy.fireIOEvent(AbstractIOStrategy.java:89) ~[graylog.jar:?]
at org.glassfish.grizzly.strategies.SameThreadIOStrategy.executeIoEvent(SameThreadIOStrategy.java:79) ~[graylog.jar:?]
at org.glassfish.grizzly.strategies.AbstractIOStrategy.executeIoEvent(AbstractIOStrategy.java:66) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.SelectorRunner.iterateKeyEvents(SelectorRunner.java:391) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.SelectorRunner.iterateKeys(SelectorRunner.java:360) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.SelectorRunner.doSelect(SelectorRunner.java:324) ~[graylog.jar:?]
at org.glassfish.grizzly.nio.SelectorRunner.run(SelectorRunner.java:255) ~[graylog.jar:?]
at org.glassfish.grizzly.threadpool.AbstractThreadPool$Worker.doWork(AbstractThreadPool.java:569) ~[graylog.jar:?]
at org.glassfish.grizzly.threadpool.AbstractThreadPool$Worker.run(AbstractThreadPool.java:549) ~[graylog.jar:?]
… 1 more
2021-05-18T10:45:32.338Z ERROR [AuditLogger] Unable to write audit log entry because there is no valid license.
2021-05-18T10:45:32.726Z ERROR [AuditLogger] Unable to write audit log entry because there is no valid license.

shoothub · May 18, 2021, 11:03am

Please post your before and after changed parameters in server.conf

docgyan · May 18, 2021, 11:21am

@shoothub

Below are the details-

Before:

http_bind_address = 10.x.x.x:9000 ( local ip address )
http_publish_uri = http://10.x.x.x:9000/ ( NAT ip address )
http_external_uri = http://10.x.x.x:9000/ ( local ip address )
http_enable_cors = false

After:

http_bind_address = 0.0.0.0:9000
http_publish_uri = http://10.x.x.x:9000/ ( NAT ip address )
http_external_uri = http://10.x.x.x:9000/ ( local ip address )
http_enable_cors = true

Currently the server.log has the below logs:

2021-05-18T11:18:51.648Z ERROR [AuditLogger] Unable to write audit log entry because there is no valid license.
2021-05-18T11:18:52.644Z ERROR [AuditLogger] Unable to write audit log entry because there is no valid license.
2021-05-18T11:18:53.652Z ERROR [AuditLogger] Unable to write audit log entry because there is no valid license.
2021-05-18T11:18:54.645Z ERROR [AuditLogger] Unable to write audit log entry because there is no valid license.
2021-05-18T11:18:55.640Z ERROR [AuditLogger] Unable to write audit log entry because there is no valid license.
2021-05-18T11:18:56.641Z ERROR [AuditLogger] Unable to write audit log entry because there is no valid license.
2021-05-18T11:18:57.644Z ERROR [AuditLogger] Unable to write audit log entry because there is no valid license.
2021-05-18T11:18:58.645Z ERROR [AuditLogger] Unable to write audit log entry because there is no valid license.
2021-05-18T11:18:59.645Z ERROR [AuditLogger] Unable to write audit log entry because there is no valid license.
2021-05-18T11:19:55.832Z ERROR [AuditLogger] Unable to write audit log entry because there is no valid license.

system · June 1, 2021, 11:22am

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Error getting data

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