# Web access not available

**URL:** <https://community.graylog.org/t/web-access-not-available/7980>\
**Category:** Graylog Central (peer support)\
**Created:** [December 11, 2018, 10:17am UTC](https://community.graylog.org/t/web-access-not-available/7980 "2018-12-11T10:17:31Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![momaydopod](https://avatars.discourse-cdn.com/v4/letter/m/f14d63/32.png) [@momaydopod](https://community.graylog.org/u/momaydopod)\
**Post date:** [December 11, 2018, 10:17am UTC](https://community.graylog.org/t/web-access-not-available/7980/1 "2018-12-11T10:17:31Z")

</div>

How can I resolve this issue ?

```
    /home/ubuntu# graylog-ctl status

```

run: elasticsearch: (pid 731) 40s; down: log: 654s, normally up, want up  
run: etcd: (pid 1163) 1s; down: log: 654s, normally up, want up  
run: graylog-server: (pid 909) 654s; down: log: 654s, normally up, want up  
run: mongodb: (pid 832) 35s; run: log: (pid 902) 6151s  
run: nginx: (pid 28288) 3927s; down: log: 654s, normally up, want up

I tried graylog-ctl reconfigure / graylog-ctl restart

 ![2018-12-11%2017_15_08-Graylog%20is%20restarting](https://us1.discourse-cdn.com/flex016/uploads/graylog/original/2X/8/8915cef3a9a13e485b9911746649b4aa5c8430ff.png)

---

<div class="post-metadata">

**Author:** ![momaydopod](https://avatars.discourse-cdn.com/v4/letter/m/f14d63/32.png) [@momaydopod](https://community.graylog.org/u/momaydopod)\
**Post date:** [December 11, 2018, 10:23am UTC](https://community.graylog.org/t/web-access-not-available/7980/2 "2018-12-11T10:23:21Z")

</div>

root@LOG01:/var/log/graylog/server# ls  
@400000005c0798832faa27f4.s@400000005c0b41a608f54814.s config  
@400000005c08ea0330d198c4.s@400000005c0f21e1180b6f04.u current  
@400000005c09e39a15f325f4.u@400000005c0f2709150f3664.u lock  
@400000005c09e67b2a37da8c.u@400000005c0f7601302d4274.u state  
@400000005c09ef4333fd883c.u@400000005c0f8b7b091395e4.u  
root@LOG01:/var/log/graylog/server#

---

<div class="post-metadata">

**Author:** ![Totally\_Not\_A\_Robot](https://sea2.discourse-cdn.com/flex016/user_avatar/community.graylog.org/totally_not_a_robot/32/3353_2.png) [@Totally\_Not\_A\_Robot](https://community.graylog.org/u/Totally_Not_A_Robot)\
**Post date:** [December 11, 2018, 1:28pm UTC](https://community.graylog.org/t/web-access-not-available/7980/3 "2018-12-11T13:28:14Z")

</div>

The problem is indicated pretty clearly:

> [@momaydopod](#):
>
> run: elasticsearch: (pid 731) 40s; **down** : log: 654s, normally up, want up  
> run: etcd: (pid 1163) 1s; **down** : log: 654s, normally up, want up  
> run: graylog-server: (pid 909) 654s; **down** : log: 654s, normally up, want up  
> run: mongodb: (pid 832) 35s; run: log: (pid 902) 6151s  
> run: nginx: (pid 28288) 3927s; **down** : log: 654s, normally up, want up

Seems that a whole bunch of the services needed are down and not (re)starting.

The message in the browser also clearly suggests that you check the logs in `/var/log/graylog/*/current`. These should probably give you a hint or two. These logs are also needed if you’d like us to help.

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/graylog/original/3X/c/7/c7c09c6b5099570133d6502b83f50ba4430de5b6.png) [@system](https://community.graylog.org/u/system)\
**Post date:** [December 25, 2018, 1:28pm UTC](https://community.graylog.org/t/web-access-not-available/7980/4 "2018-12-25T13:28:16Z")

</div>

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.