Server unavailable after installing with AMI

[gideongrossman]

I followed these instructions to install Graylog with the Amazon AMI for our region, us-east-1. https://docs.graylog.org/en/2.4/pages/installation/aws.html After following these steps, I launched the Graylog UI and see this error message.

Here is my graylog-settings.json file. I have not made any changes.

{
  "timezone": "Etc/UTC",
  "smtp_server": "",
  "smtp_port": 587,
  "smtp_user": "",
  "smtp_password": "",
  "smtp_from_email": null,
  "smtp_web_url": null,
  "smtp_no_tls": false,
  "smtp_no_ssl": false,
  "master_node": "127.0.0.1",
  "local_connect": false,
  "current_address": "172.31.69.149",
  "last_address": "172.31.69.149",
  "enforce_ssl": false,
  "journal_size": 1,
  "node_id": false,
  "internal_logging": true,
  "web_listen_uri": false,
  "web_endpoint_uri": false,
  "rest_listen_uri": false,
  "rest_transport_uri": false,
  "external_rest_uri": false,
  "custom_attributes": {

  }
}

There must be at least one missing step in these instructions.

I’d like to share my logs, but would exceed the character limit of Graylog’s community forum posts. Is there an email address I can send them to? Which files in particular should I share? Cheers.

[aaronsachs]

@gideongrossman. A couple of things here: 2.4.6 is 2+ years old, and it doesn’t look like the AMI has been updated in some time. What’s your use case for using the AMI? Is it mainly convenience? What’s preventing you from deploying Graylog on a standard *nix EC2 instance?

Also, have you done any basic troubleshooting in terms of reviewing the logs, testing ports, etc? If so, can you post the results so we can have a better idea of how to help you?

[gideongrossman]

Thanks for the reply, Aaron.

I’d like to share my logs, but would exceed the character limit of Graylog’s community forum posts.
Is there an email address I can send them to?
Which files (and path to those files) in particular should I check and share? Cheers.

[aaronsachs]

Hi @gideongrossman I’d suggest either tar’ing them up and providing a link to a service that you’re hosting them on, or dropping them in a Github gist/pastebin (sanitized, of course). But in general, you’ll want to pull the Graylog server logs (see the default file locations for various logs). The server logs would be where I would suggest starting.

It’s also worth noting that using such an old version makes it difficult to troubleshoot–again, is there a reason for using the AMI over just deploying the latest version?