# No message content in an alert email **URL:** \ **Category:** Graylog Central (peer support)\ **Tags:** alert\ **Created:** [September 26, 2023, 6:29am UTC](https://community.graylog.org/t/no-message-content-in-an-alert-email/30186 "2023-09-26T06:29:13Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![qumj\_mail\_Graylog1](https://avatars.discourse-cdn.com/v4/letter/q/c68b51/32.png) [@qumj\_mail\_Graylog1](https://community.graylog.org/u/qumj_mail_Graylog1)\ **Post date:** [September 26, 2023, 6:29am UTC](https://community.graylog.org/t/no-message-content-in-an-alert-email/30186/1 "2023-09-26T06:29:14Z")
Before you post: Your responses to these questions will help the community help you. Please complete this template if you’re asking a support question. **Don’t forget to select tags to help index your topic!** **1. Describe your incident:** i configurated an alert email, and the alert email test is successful…but no related log event in email, how to use fields of default template? why didn’t it include any event log message i received alert email as below: * * * Event Definition Title GrayLog\_WLC5520\_Event Description Type aggregation-v1 Event Timestamp 2023-09-26T14:18:23.189+08:00 Message GrayLog\_WLC5520\_Event Source graylog Key Priority 2 Alert true Timestamp Processing 2023-09-26T14:18:23.189+08:00 Timerange Start Timerange End Source Streams 000000000000000000000001 Fields  msg: * * * **2. Describe your environment:** - OS Information: centos stream 9, graylog5, opensearch, mongodb - Package Version: - Service logs, configurations, and environment variables: **3. What steps have you already taken to try and solve the problem?** **4. How can the community help?** **Helpful Posting Tips:** [Tips for Posting Questions that Get Answers](https://community.graylog.org/t/tips-for-posting-questions-that-get-answers/21828) [Hold down CTRL and link on link to open tips documents in a separate tab] ---
**Author:** ![qumj\_mail\_Graylog1](https://avatars.discourse-cdn.com/v4/letter/q/c68b51/32.png) [@qumj\_mail\_Graylog1](https://community.graylog.org/u/qumj_mail_Graylog1)\ **Post date:** [September 26, 2023, 7:44am UTC](https://community.graylog.org/t/no-message-content-in-an-alert-email/30186/2 "2023-09-26T07:44:51Z")
![image](https://us1.discourse-cdn.com/flex016/uploads/graylog/original/2X/a/a4b3655e20b6cd41b6d0a7805c2749c67ca92a65.png) ---
**Author:** ![qumj\_mail\_Graylog1](https://avatars.discourse-cdn.com/v4/letter/q/c68b51/32.png) [@qumj\_mail\_Graylog1](https://community.graylog.org/u/qumj_mail_Graylog1)\ **Post date:** [September 26, 2023, 8:40am UTC](https://community.graylog.org/t/no-message-content-in-an-alert-email/30186/3 "2023-09-26T08:40:36Z")
why does alert messages not show log details. ---
**Author:** ![patrickmann](https://sea2.discourse-cdn.com/flex016/user_avatar/community.graylog.org/patrickmann/32/9091_2.png) [@patrickmann](https://community.graylog.org/u/patrickmann)\ **Post date:** [September 26, 2023, 12:38pm UTC](https://community.graylog.org/t/no-message-content-in-an-alert-email/30186/4 "2023-09-26T12:38:41Z")
How have you configured the notification? Check out the docs here: [Notifications](https://go2docs.graylog.org/5-0/interacting_with_your_log_data/notifications.html#Email) ---
**Author:** ![qumj\_mail\_Graylog1](https://avatars.discourse-cdn.com/v4/letter/q/c68b51/32.png) [@qumj\_mail\_Graylog1](https://community.graylog.org/u/qumj_mail_Graylog1)\ **Post date:** [September 27, 2023, 3:04am UTC](https://community.graylog.org/t/no-message-content-in-an-alert-email/30186/5 "2023-09-27T03:04:32Z")
![image](https://us1.discourse-cdn.com/flex016/uploads/graylog/original/2X/6/694e900a65f64fcdbada8791fc8e42ed1b44bbe3.png) i don’t understand the description as above., the attached screenshot is my log message. can you give me a bit reminder how to write the custom fields ![image](https://us1.discourse-cdn.com/flex016/uploads/graylog/original/2X/a/a319865375dcf21936d73dea2ea1780d6be26f99.png) ---
**Author:** ![qumj\_mail\_Graylog1](https://avatars.discourse-cdn.com/v4/letter/q/c68b51/32.png) [@qumj\_mail\_Graylog1](https://community.graylog.org/u/qumj_mail_Graylog1)\ **Post date:** [September 27, 2023, 6:59am UTC](https://community.graylog.org/t/no-message-content-in-an-alert-email/30186/6 "2023-09-27T06:59:26Z")
Hi, teams, i found solution, thank you. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/graylog/original/3X/c/7/c7c09c6b5099570133d6502b83f50ba4430de5b6.png) [@system](https://community.graylog.org/u/system)\ **Post date:** [October 11, 2023, 7:00am UTC](https://community.graylog.org/t/no-message-content-in-an-alert-email/30186/7 "2023-10-11T07:00:03Z")
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