# Need help access GrayLog UI **URL:** \ **Category:** Graylog Central (peer support)\ **Created:** [October 8, 2019, 10:28pm UTC](https://community.graylog.org/t/need-help-access-graylog-ui/12286 "2019-10-08T22:28:27Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Tripline](https://avatars.discourse-cdn.com/v4/letter/t/97f17d/32.png) [@Tripline](https://community.graylog.org/u/Tripline)\ **Post date:** [October 8, 2019, 10:28pm UTC](https://community.graylog.org/t/need-help-access-graylog-ui/12286/1 "2019-10-08T22:28:28Z")
I followed the Graylog setup guide and all the services seem to be running fine. I am able to ping the graylog server from my machine but I can’t reach it’s web interface on port ip:9000. I ran sudo tail -f on the server.log [[Album] Imgur ![](https://us1.discourse-cdn.com/flex016/uploads/graylog/original/2X/3/3566b2cb48b8b73f429420cef9958d2918882be9.jpeg "Imgur") ](https://imgur.com/a/fCmCxGT) Looks like I’m having ElasticSearch issues but I’m not sure if that will cause me to not be able to log into the web UI. Config [[Album] Imgur ![](https://us1.discourse-cdn.com/flex016/uploads/graylog/original/2X/5/5ba06e3311d2ee70d9681cdff5d62d643fe46193.jpeg "Imgur") ](https://imgur.com/a/rhXVxjU) Not a Linux wiz so I would appreciate any help. Thanks. ---
**Author:** ![jan](https://sea2.discourse-cdn.com/flex016/user_avatar/community.graylog.org/jan/32/11_2.png) [@jan](https://community.graylog.org/u/jan)\ **Post date:** [October 9, 2019, 5:55am UTC](https://community.graylog.org/t/need-help-access-graylog-ui/12286/2 "2019-10-09T05:55:35Z")
sorry with the given information nobody ever could help you. What is your configuration, what are the logs and what have you already tried to solve the problem. Please post no images but TXT as if someone is using a mobile device or with a specific resolution images are the worst you can do. To get the maximum amount of help you need to provide as much information as possible in a way that is readable for everyone. ---
**Author:** ![cawfehman](https://sea2.discourse-cdn.com/flex016/user_avatar/community.graylog.org/cawfehman/32/4132_2.png) [@cawfehman](https://community.graylog.org/u/cawfehman)\ **Post date:** [October 9, 2019, 8:46pm UTC](https://community.graylog.org/t/need-help-access-graylog-ui/12286/3 "2019-10-09T20:46:41Z")
Like @jan said… more detail is really needed, the server.conf snippet you listed doesn’t show anything about your elasticsearch hosts configuration. [https://docs.graylog.org/en/3.1/pages/getting\_started/configure.html#elasticsearch-properties](https://docs.graylog.org/en/3.1/pages/getting_started/configure.html#elasticsearch-properties) also make sure that you’ve open tcp 9000 on the graylog server’s firewall. are you running the ova, or did you build from package? ---
**Author:** ![Tripline](https://avatars.discourse-cdn.com/v4/letter/t/97f17d/32.png) [@Tripline](https://community.graylog.org/u/Tripline)\ **Post date:** [October 10, 2019, 1:55pm UTC](https://community.graylog.org/t/need-help-access-graylog-ui/12286/4 "2019-10-10T13:55:05Z")
Thanks, it was the firewall. I’m running from the install package. ---
**Author:** ![cawfehman](https://sea2.discourse-cdn.com/flex016/user_avatar/community.graylog.org/cawfehman/32/4132_2.png) [@cawfehman](https://community.graylog.org/u/cawfehman)\ **Post date:** [October 10, 2019, 8:37pm UTC](https://community.graylog.org/t/need-help-access-graylog-ui/12286/5 "2019-10-10T20:37:17Z")
cool… been there done that… glad it was something simple. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/graylog/original/3X/c/7/c7c09c6b5099570133d6502b83f50ba4430de5b6.png) [@system](https://community.graylog.org/u/system)\ **Post date:** [October 24, 2019, 8:37pm UTC](https://community.graylog.org/t/need-help-access-graylog-ui/12286/6 "2019-10-24T20:37:26Z")
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