# LDAP sync issue
**URL:** https://community.graylog.org/t/ldap-sync-issue/21823
**Category:** Graylog Central (peer support)
**Created:** [November 22, 2021, 4:52pm UTC](https://community.graylog.org/t/ldap-sync-issue/21823 "2021-11-22T16:52:46Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@romgo](https://community.graylog.org/u/romgo)
#### Post date: [November 22, 2021, 4:52pm UTC](https://community.graylog.org/t/ldap-sync-issue/21823/1 "2021-11-22T16:52:46Z")
Hello,
We are currently using Graylog 4.0.5, we use LDAP authentification without issues, but today I got a new user asking for access.
Lookin at his account it is not synchronized, So I was woneering how often graylog sync user from LDAP ?
because looking at server.log seems that graylog looks into local database :
```auto
2021-11-22T17:04:02.859+01:00 WARN [MongoDBAuthServiceBackend] User not found in database
```
Thanks for your input !
---
### Author:  [@gsmith](https://community.graylog.org/u/gsmith)
#### Post date: [November 22, 2021, 11:55pm UTC](https://community.graylog.org/t/ldap-sync-issue/21823/2 "2021-11-22T23:55:38Z")
Hello,
> [@romgo](#):
>
> Lookin at his account it is not synchronized, So I was woneering how often graylog sync user from LDAP ?
If your using just open source so long as he is in the same **Base DN** as the rest of your Graylog users all he needs is to log in the interface. If this user was just added to the domain and he/she is in the same DN then maybe refreshing your AD/LDAP might be an option.
NOTE: I probably should have ask this but was this person added to the domain account or was just added on the Graylogs Web UI? If added to the web interface maybe check there account is correct.
---
### Author:  [@system](https://community.graylog.org/u/system)
#### Post date: [December 6, 2021, 11:56pm UTC](https://community.graylog.org/t/ldap-sync-issue/21823/3 "2021-12-06T23:56:12Z")
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