# Graylog Web UI Blank using public IP **URL:** \ **Category:** Graylog Central (peer support)\ **Created:** [January 23, 2020, 10:29am UTC](https://community.graylog.org/t/graylog-web-ui-blank-using-public-ip/13587 "2020-01-23T10:29:47Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![binny\_jai](https://avatars.discourse-cdn.com/v4/letter/b/a88e57/32.png) [@binny\_jai](https://community.graylog.org/u/binny_jai)\ **Post date:** [January 23, 2020, 10:29am UTC](https://community.graylog.org/t/graylog-web-ui-blank-using-public-ip/13587/1 "2020-01-23T10:29:47Z")
Hello, I’ve successfully installed graylog server in one of Linux VM manually using the documentation provided by graylog offical page.I can access the graylog web UI(chrome) from another windows VM using the private(internal) IP in the same network. When I try access to graylog web UI using the Public IP outside the network and I’m getting a blank page but the browser tab name gets loaded as “Graylog Web Interface” (can connect using telnet as well to port 9000). We’ve mentioned the following configuration in the server.config, http\_bind\_address = 0.0.0.0:9000 http\_external\_uri = [http://178.xxx.xxx.xxx:9000/](http://178.xxx.xxx.xxx:9000/) (Public IP) I tried the following setting as well as many other combinations, http\_bind\_address = 178.xxx.xxx.xxx:9000 (Public IP) Nothing seems to be working. Any help or suggestions will be much appreciated. Binny ---
**Author:** ![jan](https://sea2.discourse-cdn.com/flex016/user_avatar/community.graylog.org/jan/32/11_2.png) [@jan](https://community.graylog.org/u/jan)\ **Post date:** [January 23, 2020, 4:04pm UTC](https://community.graylog.org/t/graylog-web-ui-blank-using-public-ip/13587/2 "2020-01-23T16:04:17Z")
what is the source of the page? That would reveal possible configuration problems. ---
**Author:** ![binny\_jai](https://avatars.discourse-cdn.com/v4/letter/b/a88e57/32.png) [@binny\_jai](https://community.graylog.org/u/binny_jai)\ **Post date:** [January 23, 2020, 5:15pm UTC](https://community.graylog.org/t/graylog-web-ui-blank-using-public-ip/13587/3 "2020-01-23T17:15:20Z")
Hi Jan, Could you explain bit more about the configuration to look at ? (first time setting graylog server) ---
**Author:** ![jan](https://sea2.discourse-cdn.com/flex016/user_avatar/community.graylog.org/jan/32/11_2.png) [@jan](https://community.graylog.org/u/jan)\ **Post date:** [January 26, 2020, 11:10am UTC](https://community.graylog.org/t/graylog-web-ui-blank-using-public-ip/13587/4 "2020-01-26T11:10:38Z")
go to the blank page you see in your browser and use the ability to show the “source of the webpage” which will show you HTML … what we see in that might reveal some issues. ---
**Author:** ![binny\_jai](https://avatars.discourse-cdn.com/v4/letter/b/a88e57/32.png) [@binny\_jai](https://community.graylog.org/u/binny_jai)\ **Post date:** [January 27, 2020, 9:28am UTC](https://community.graylog.org/t/graylog-web-ui-blank-using-public-ip/13587/5 "2020-01-27T09:28:38Z")
![Graylogwebuipagesource](https://us1.discourse-cdn.com/flex016/uploads/graylog/original/2X/8/8d952f3ece0984d3c2676a40c928c74cc6411804.jpeg) I’ve uploaded a screenshot along with the post. The Js files are pointed to the private IP instead of the public IP. We have not configured the private IP in the server.config file. The server.config web configuration uses only the public IP. Binny ---
**Author:** ![jan](https://sea2.discourse-cdn.com/flex016/user_avatar/community.graylog.org/jan/32/11_2.png) [@jan](https://community.graylog.org/u/jan)\ **Post date:** [January 27, 2020, 9:47am UTC](https://community.graylog.org/t/graylog-web-ui-blank-using-public-ip/13587/6 "2020-01-27T09:47:54Z")
do you want to connect via both IPs or only via one IP and if only via one, which one? ---
**Author:** ![binny\_jai](https://avatars.discourse-cdn.com/v4/letter/b/a88e57/32.png) [@binny\_jai](https://community.graylog.org/u/binny_jai)\ **Post date:** [January 27, 2020, 12:47pm UTC](https://community.graylog.org/t/graylog-web-ui-blank-using-public-ip/13587/7 "2020-01-27T12:47:14Z")
Jan I wanted to connect using public IP outside the network(can’t use the private IP). I don’t mind connecting using private/public IP when I connect to graylog web GUI inside the network. Binny ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/graylog/original/3X/c/7/c7c09c6b5099570133d6502b83f50ba4430de5b6.png) [@system](https://community.graylog.org/u/system)\ **Post date:** [February 10, 2020, 12:47pm UTC](https://community.graylog.org/t/graylog-web-ui-blank-using-public-ip/13587/8 "2020-02-10T12:47:33Z")
Closed on February 10, 2020, 12:47pm UTC This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.