# Can't retrieve logs
**URL:** https://community.graylog.org/t/cant-retrieve-logs/17913
**Category:** Graylog Central (peer support)
**Created:** [November 20, 2020, 10:13am UTC](https://community.graylog.org/t/cant-retrieve-logs/17913 "2020-11-20T10:13:03Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@davzar](https://community.graylog.org/u/davzar)
#### Post date: [November 20, 2020, 10:13am UTC](https://community.graylog.org/t/cant-retrieve-logs/17913/1 "2020-11-20T10:13:03Z")
Hi everybody,
i have a problem with my Graylog appliance:
in System\Graylog-Cluster\Outgoing-messages i see that on 26 October we had 7.86 Gb of messages stored, but if i search for those messages, i have no results.
How can i retrieve these logs? Can i serach for them on ssh terminal?
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### Author:  [@zoulja](https://community.graylog.org/u/zoulja)
#### Post date: [November 20, 2020, 4:51pm UTC](https://community.graylog.org/t/cant-retrieve-logs/17913/2 "2020-11-20T16:51:51Z")
> [@davzar](#):
>
> but if i search for those messages
Usually it’s related to timestamp parsing.
Try to check other dates
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### Author:  [@davzar](https://community.graylog.org/u/davzar)
#### Post date: [November 23, 2020, 1:29pm UTC](https://community.graylog.org/t/cant-retrieve-logs/17913/3 "2020-11-23T13:29:49Z")
Hi zoulja,
thanks for your answer.
Can you please tell me how should i do that?
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### Author:  [@zoulja](https://community.graylog.org/u/zoulja)
#### Post date: [November 23, 2020, 4:55pm UTC](https://community.graylog.org/t/cant-retrieve-logs/17913/4 "2020-11-23T16:55:39Z")
Have you tried to check “Show all messages” in the Input/Sidecar?
So no matter when log was received you will see it
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### Author:  [@davzar](https://community.graylog.org/u/davzar)
#### Post date: [November 24, 2020, 9:24am UTC](https://community.graylog.org/t/cant-retrieve-logs/17913/5 "2020-11-24T09:24:42Z")
Tried to put Show all messages, and went backwards to retrieve the Log, but it showed this error
esult window is too large, from + size must be less than or equal to: [10000] but was [132600]. See the scroll api for a more efficient way to request large data sets. This limit can be set by changing the [index.max\_result\_window] index level setting
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### Author:  [@zoulja](https://community.graylog.org/u/zoulja)
#### Post date: [November 25, 2020, 7:57am UTC](https://community.graylog.org/t/cant-retrieve-logs/17913/6 "2020-11-25T07:57:52Z")
Oh wow. Need someone from Graylog team to comment on this, I’ve never met such error before
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### Author:  [@system](https://community.graylog.org/u/system)
#### Post date: [December 9, 2020, 7:57am UTC](https://community.graylog.org/t/cant-retrieve-logs/17913/7 "2020-12-09T07:57:55Z")
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